BACK SOON: An update from Founder & CEO Roger Wade


25 Jun 20

Dear customers,

It has been 12 weeks since we temporarily closed all three of our sites in Shoreditch, Croydon and Wembley - an unprecedented decision we made in the best interests of our tenants, employees and customers.

Over the last three months, we’ve thought a lot about the way we want to do things in the future and reflected on how much BOXPARK has evolved since the beginning - from being the world’s first pop-up mall to one of the biggest food, culture and entertainment hubs with local communities at the heart of everything we do.

Despite how difficult these times have been for everyone, we’ve tried to remain positive and looked for the bright side in such a gloomy situation. The pandemic has helped to reinforce our values as an organisation; that we are optimistic, resilient, and that being bold and risk-taking is in our blood. With this in mind, I am excited to tell you that our team has been working extremely hard to prepare for our reopening on 4 July.

As part of our reopening planning, we have sought the views of our employees and tenants, as well as listening to our customers and how they are feeling amidst this global crisis. We are also working closely with UK trade bodies and stakeholders in the hospitality and retail sectors to ensure we do this the right way.

We have been exploring the safest way to reopen our sites and working to implement new operational measures to ensure the health and wellbeing of everyone, whilst adhering to the current social distancing rules. Ahead of our reopening, we will share with you the new safety measures we are introducing across our sites.

On 4 July, all of our sites will be open to the public and we will be offering both delivery and table service. As we operate in both the hospitality and retail sectors, we have been working closely with tenants and delivery partners to prepare for the reopening. Next week we will announce a full list of which street food traders and retailers will be opening and ready to serve you.


Needless to say, the last few months have been extremely challenging for us all and we hope you and your loved ones are staying safe. We are incredibly grateful to our loyal customers who have continued to support us in this situation - we can’t wait to welcome you back. And I cannot express my appreciation to our employees and tenants who have demonstrated great patience and understanding during our temporary closure.

At BOXPARK, we don’t rest or stand still - we are more motivated than ever to come back and bring communities together once again. Together we are stronger!

Stay safe, we’ll be back soon x

Best wishes,
Roger Wade, CEO and Founder, BOXPARK